Refund policy

Eligibility: Your item must be unworn, unused, in its original condition with tags attached, and in its original packaging. You'll also need proof of purchase.

To start a return: Email us at hello@richbrat.us Once your return is approved, we'll send you a shipping label along with instructions for sending your package back. Please don't send anything back before requesting a return — items sent without prior approval won't be accepted.

Damages & Issues

Inspect your order as soon as it arrives. If something's defective, damaged, or you received the wrong item, contact us right away so we can make it right.

Non-Returnable Items

Custom or personalized orders, and sale items, cannot be returned. Get in touch if you're unsure whether your item qualifies.

Exchanges

The quickest path to an exchange is to return your original item, and once that return is approved, place a new order separately for what you actually want.

EU 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, no justification required — same condition requirements apply (unworn, tagged, original packaging, proof of purchase).

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days — your bank may take a bit longer to post it. If it's been more than 15 business days since approval, reach out to us at hello@richbrat.us